Ivy received her Master’s in Counselling Psychology with emphasis in Marriage and Family Therapy (MFT) from the University of San Francisco in California and completed her undergraduate degree in International Relations from San Francisco State University. Following the completion of her Masters, Ivy worked in a non-profit community based health service centre in San Francisco to provide comprehensive behavioural health services to adolescents, at-risk youth and low income families where she conducted individual therapy, family therapy, group therapy, and case management services. She also served as a youth advocate and coordinated with probation officers under the Intensive Home Based Supervision Program and conducted early periodic screening, diagnostic and treatment for children under the age of 21. Since returning back to Malaysia in 2012, Ivy became the acting head and clinical consultant of Shine Guidance Centre where she oversaw centre operations. As a Counselling Psychologist, her scope of expertise extends to providing counselling support, psychotherapy and behaviour intervention to adolescents and family living with relationship difficulties, social and emotional issues and psychological disorders.